Privacy Policy

Last updated: 16 August 2025

Who we are.
Corbett Destination Safaris & Tours (“Company”, “we”, “us”, “our”) operates the website https://jimcorbettbooking.in and related booking channels (web forms, email, phone, WhatsApp). We are a private travel agency that facilitates safari permits, tours, and stays in and around Jim Corbett. We are not the official website of Jim Corbett National Park. The official government portal is corbettgov.org.

This Privacy Policy explains what data we collect, why we collect it, how we use and share it—including where Uttarakhand Forest Department / Corbett Tiger Reserve (CTR) rules require personal data for permit issuance and gate entry, and your choices. By using our services, you agree to this Policy and our Terms of Use.

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1) Scope

This Policy applies to data collected through our website, forms, phone calls, WhatsApp/SMS, and other online touchpoints we control. It does not cover third-party sites/services we do not control (e.g., payment gateways, Google services, social platforms).

2) Information We Collect

A. Information required for CTR permits (compliance)

• Full name (as on government ID), gender, age/date of birth, nationality
• Contact details (mobile number, email)
• Safari details (date, shift, zone, vehicle occupancy, guest list)
• Recent photograph if required by CTR for permit/gate verification
• Accommodation details in/around Ramnagar, if requested for verification

Important: The same original ID used during booking must be carried to the gate. CTR may conduct physical verification and may refuse entry for mismatches or non-compliance.

B. Booking & service information

• Enquiry details, preferences, pickup info, special requests
• Package/stay selections, check-in/out, number of guests

C. Payment information

Payments are processed by third-party gateways; we do not store full card/bank details. We receive transaction status, masked/tokenized details, and invoice data for reconciliation and taxes.

D. Device & usage data

IP address, device/browser details, pages visited, timestamps, referring URLs, and cookie identifiers (see Cookies section).

3) Why We Use Your Information (Legal Bases)

• CTR compliance: Apply for permits, allocate zones/shifts, maintain guest manifests, and comply with gate verification and lawful directions from Forest officials.
• Contractual necessity: Provide requested services (quotes, bookings, stays, transfers) and support.
• Legal obligations: Tax/GST invoicing, accounting, audits, and lawful requests from authorities.
• Legitimate interests & safety: Fraud prevention, security, dispute resolution, service improvement, and safeguarding visitors, staff, and wildlife.
• Consent (where required): Optional marketing (email/SMS/WhatsApp), analytics cookies.

4) How We Share Information

We do not sell personal data. We share only as needed:

• Uttarakhand Forest Department / CTR: Permit applications, guest lists, ID particulars, photographs (if required), safari date/zone/vehicle details for permit issuance, gate entry, and compliance.
• Guides, drivers, transporters & activity operators: Limited details necessary to conduct your safari/activities safely.
• Accommodation partners: Guest names, dates, and contact info to confirm stays and meet check-in requirements.
• Payment processors: Data needed to process payments, prevent fraud, and manage refunds.
• IT/Cloud/Analytics vendors: Hosting, messaging (email/SMS/WhatsApp), analytics, and performance.
• Authorities: Government/law enforcement/courts where required by law or lawful order, or to protect rights/safety, or comply with CTR directions.

5) Retention

• Permit & booking records: Kept as long as necessary to fulfill your booking and as required by applicable laws and CTR rules (audit, tax, regulatory retention).
• Invoices & tax records: Retained per Indian tax/audit requirements.
• Call recordings & communications: Retained for a reasonable period for training, disputes, and compliance.

When no longer required, data is deleted or irreversibly anonymized, subject to statutory retention. Note: After a government permit is issued, we may be unable to alter or delete data contained on that permit and in CTR logs.

6) Cookies & Similar Technologies

We use essential cookies for security and session management. With consent (where required), analytics cookies (e.g., Google Analytics/Tag Manager) help us understand site usage. You can control cookies in your browser; blocking some cookies may impact functionality. Third-party tools process data under their own policies.

7) WhatsApp, SMS & Calls

If you contact us via WhatsApp/phone, or request contact there, we use your number to service your enquiry/booking and, with consent, to share updates/offers. Calls may be recorded for quality and compliance. You can opt out of marketing at any time (see Rights).

8) Security

We use reasonable administrative, technical, and physical safeguards (e.g., HTTPS/TLS, access controls). No system is 100% secure; if you suspect unauthorized use or a security issue, contact us immediately.

9) Your Choices & Rights

• Access/Correction: Request access to or correction of your personal information.
• Withdraw Consent: Where we rely on consent (e.g., marketing), you may withdraw at any time.
• Object/Restrict: Where permitted by law, object to certain processing or request restrictions.
• Deletion: We’ll delete data where no longer required and not restricted by lawful retention (e.g., issued permits, tax records).

10) Third-Party Links

Our site may link to third-party websites (e.g., corbettgov.org, payment gateways, social media). Their practices are governed by their own privacy policies.

11) Contact & Grievance

Company: Corbett Destination Safaris & Tours
Address: Chor Pani Road, Khatadi, Ramnagar, Nainital, Uttarakhand 244715, India
Phone: +91-9258594480
Email: hello@jimcorbettbooking.in

Grievance Officer (as per Indian IT Rules):
Name: Mohd Altamash
Email: hello@jimcorbettbooking.in
Address: Same as Company address

12) Changes to this Policy

We may update this Policy to reflect changes in law, CTR requirements, or our practices. The “Last updated” date shows the latest version. Material changes will be highlighted on this page. Continued use after updates means you accept the revised Policy.

13) CTR & Wildlife Compliance Clarifications

• Operations are subject to the Wildlife (Protection) Act, 1972, CTR regulations, and instructions of Forest officials.
• Permits, zone/shift allocations, gate timings, and cancellations are controlled by CTR/Forest Department.
• Permits are typically non-transferable and non-refundable once issued by CTR.
• You must carry the same original ID used during booking for gate verification.
• CTR/Forest infrastructure (gates, CCTV, check posts) is operated by government authorities under their policies.

Short summary

• We collect the guest details CTR requires to issue permits and allow gate entry.
• We share data only as needed—primarily with CTR, guides/drivers, hotels, and payment/IT providers.
• We keep data as long as required for bookings and legal obligations, then delete or anonymize.
• You may access/correct/delete (subject to legal/CTR limits) and opt out of marketing.
• We are not the official park website. Official portal: corbettgov.org.